Being a DPM Finanzas customer means enjoying the best Customer Service.

Because your suggestions, complaints or claims are important to us.

For this it is necessary to know your opinion on how we can improve our services, for your benefit and that of all our clients.

DPM Finance puts at your disposal all the means to respond to all your needs. Our staff is the best placed to receive and resolve any suggestions, complaints or claims that may arise. In fact, they will be able to assist you in many different ways.

DPM responds.

We have a period of two months, from its receipt, to respond to a complaint or claim. Therefore, if the complexity of the matter raised requires this maximum period, after which we will send you a final response or progress report.

If after this time, and once the different instances that DPM Finance makes available to you have been exhausted, your case has not been resolved or you are not satisfied with the final decision to your claim or complaint, you may then contact the following instance:

  • Complaints Service of the National Securities Market Commission (CNMV) Commissioner for the Defence of the Investor
    C/ Edison 4, 28006 Madrid
    www.cnmv.es
  • Complaints Service of the Bank of Spain
    C/ Alcalá 48, 28014 Madrid
    www.bde.es
  • Claims Service of the Directorate General of Insurance and Pension Funds
    Paseo de la Castellana 44, 28046
    www.dgsfp.mineco.es

You choose the one that best suits your circumstances

  • In its DPM Finance office, through the people who work for you every day. They are the most suitable to receive your comments and channel them.

  • In writing, at DPM Finanzas EAF Customer Service at Calle Zurbarán, 8, 4ª . 28010 Madrid

  • By email, through the address atencioncliente@dpmfinanzas.com

 

For greater transparency of our Customer Service, we offer you:

Application form

 

Regulations for customer advocacy